Customer satisfaction has been a #1 priority for us. We stand behind every product we offer.
We accept returns within 30 days of receiving your order. All merchandise must be returned in its original condition. We will charge a 15% restocking fee for any merchandise that has been opened. We are not responsible for the shipping cost to return an order.
Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages unless an error was made by us.
To ensure your return is processed, please include the following information:
Reason for return
All returns must have a tracking number. We are not responsible for the return package until the tracking number is marked as “delivered” to our facility. Once received, please allow 4-5 business days for your return or exchange to be processed.
Returns Should be sent to :
Fragrances Galaxy Inc. Returns
23465 Rock Haven Way
Dulles VA 20166.